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LOREAL HAIR COLOR Complaint - WRONG HAIR COLOR IN THE BOX
LOREAL HAIR COLOR Complaint

LOREAL HAIR COLOR Complaint

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WRONG HAIR COLOR IN THE BOX


I purchased a box of LOREAL EXCELLENCE Champagne blonde hair color at Wal-mart, the same color I buy every six to eight weeks. Imagine my surprise to find my hair JET BLACK after coloring. Not even close to my normal color. I was coloring for an event I was attending and had to go with that ridiculous color on my hair. The box was sealed, so I know this is the responsibility of LOREAL, but I have tried for TWO WEEKS to call their number and I am always summarily cut off with a message that says they are experiencing high call volumes and I should try back later. This has been going on now for two weeks.


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